Privacy Policy

TAIG Solutions Limited (“TAIG Solutions”) takes data privacy seriously. We value the trust our customers, contractors, and partners place in us, and we’re committed to handling personal data with transparency, care, and respect.

This Privacy Notice outlines how we collect, use, store, and share your personal information. It also details your rights and how you can reach out to us—or the appropriate supervisory authority—if you have any concerns.

As both a data controller and processor, TAIG Solutions acknowledges its responsibilities. When acting solely as a processor, we operate under the direction of our client (the data controller), and encourage you to refer to their privacy notice for full details regarding how your data is managed.

We comply with relevant data protection laws, including:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

Data Controller

The data controller is TAIG Solutions Limited, located at 8 Merino Close, Lightwood, Stoke-on-Trent, Staffordshire, ST3 4TT. Our company registration number is 09896867 , and our registration with the Information Commissioner’s Office (ICO) is ZA380940.

If you have any questions about this notice or wish to understand how we safeguard your privacy, feel free to email us at dataprotection@taigsolutions.co.uk.

 

Data Rights

Your Data, Your Rights

At TAIG Solutions Limited, we understand that your personal data is exactly that—yours. You have a number of rights regarding how we handle your information, and we’re committed to helping you exercise them easily and transparently. You can contact us anytime at dataprotection@taigsolutions.co.uk to:
  • Correct personal information that’s outdated or inaccurate
  • Request deletion of your data from our systems
  • Limit how we process your personal data
  • Transfer your data to another organization in a readable and accessible format
  • Request a copy of the personal data we hold about you (we’ll respond within one month)
  • Require us to update any incorrect records
  • Withdraw your consent if we’re processing your data for marketing or similar purposes
  • Object to data processing based on “legitimate interests”; we’ll pause processing until we assess your objection
Please note: Some of these rights have limitations. For example, we can’t erase data if it’s needed to fulfil a contract or meet legal obligations. When your request is valid, we’ll act without delay—and at no cost to you—unless the request is clearly excessive or unfounded. Complaints & Concerns If you ever feel we’re not living up to our responsibilities, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Of course, we’d love the chance to resolve things directly and fairly—reach out to dataprotection@taigsolutions.co.uk and we’ll do our best to help. Before we action any data rights requests, we may ask for proof of identity to ensure your data stays protected.

Add Your Heading Text Here

At TAIG Solutions Limited, we collect personal data through our digital platforms to improve your experience and deliver our services effectively. This includes information gathered via our website, mobile apps, and other online touchpoints.

Data Collection Methods

We may collect data using the following methods:

  • Website forms (e.g. contact, support, newsletter sign-up)

  • Cookies and usage analytics tools (e.g. Google Analytics)

  • Mobile app interactions, including in-app permissions and user activity

  • Device metadata, such as browser type, OS version, and IP address

  • Location services (if enabled on your device)

  • Email, chat, and other communications initiated via mobile or web platforms

Types of Data Collected

We may collect:

  • Contact information (name, email address, phone number)

  • Technical identifiers (IP address, device ID, mobile OS)

  • Usage behavior (pages visited, app features used, session duration)

  • Location data (only with explicit permission)

  • Preferences (language, notification settings)

  • Diagnostic data to troubleshoot issues and optimize performance

How We Use This Information

We use the collected data to:

  • Provide, maintain and improve our website and mobile services

  • Personalize content and user interface

  • Respond to inquiries and support requests

  • Monitor usage trends and security activity

  • Send relevant communications (with consent)

  • Ensure our services function optimally across devices

Legal Basis

Depending on the context, we rely on:

  • Consent: for optional features like marketing or location tracking

  • Contractual necessity: when data is needed to deliver a requested service

  • Legitimate interests: for analytics, service improvement, and fraud prevention

You always have control—most mobile devices and browsers allow you to manage permissions, cookies, and privacy preferences.

Changes to this privacy policy

This privacy notice was last updated on 17th July 2025. We may change this privacy notice from time to time by amending this page and, where appropriate, notifying you by email. Please check back frequently to see any updates or changes to our Privacy Policy.